Returns, Refunds & Cancellation Policy

We want you to love your fragrance. Because perfumes are personal-care products, opened bottles cannot be resold, so this policy explains when we accept returns and how refunds work. It does not affect your rights under the Consumer Protection Act, 2019.

1. Damaged, defective, wrong or missing items

If your order arrives damaged, leaking, defective, expired, different from what you ordered or from its description on our website, or with an item missing, please contact us within 7 days of delivery with your order number and photos (and the unboxing video, if you have one). We will, at your choice:

• send a replacement at no cost, or
• give you a full refund of the item, including any delivery and other charges paid for it.

We will arrange a free pickup of the item where needed. We never refuse to take back defective, deficient, spurious or wrongly described goods.

2. Change of mind

Each product page says whether the product is Returnable or Non-returnable, and your order page shows the same for every item.

At the moment our products are non-returnable once delivered, except as described in section 1 for damaged, defective, wrong or missing items. If this changes for a product, its product page will say so before you buy.

3. Combos

A combo marked Returnable is refunded as a whole when returned unopened. If one perfume in a combo is damaged or defective, we will replace that perfume or refund its proportionate share of the combo price.

4. Cancelling an order

• Before dispatch: cancel free of charge by contacting customer care with your order number.
• After dispatch: you may refuse the delivery. For cash-on-delivery orders nothing is payable.
• We do not charge any cancellation fee.
• We may cancel an order if a product is out of stock, the address is not serviceable or we cannot confirm the order with you. We will inform you and refund any amount paid in full.

5. Refunds

• Refunds are processed within 7 working days after we receive and inspect the returned product, or after we approve a claim for a damaged or missing item.
• Orders paid online are refunded to the original payment method. Cash-on-delivery orders are refunded to your bank account or UPI ID, which we will ask you for.
• We will confirm by SMS, WhatsApp or email when the refund has been sent. Your bank may take a few more days to show it.

6. How to request a return or refund

Contact customer care at [email protected] or [Customer care phone — add in Admin → Settings] (Always ready to assist) with your order number. If you are not satisfied with our response, you can write to our Grievance Officer; see Grievance Redressal.