Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to handle complaints about our products, orders, deliveries, refunds and your personal data.

Grievance Officer

• Name: Ilyas
• Designation: Founder
• Email: [email protected]
• Phone: +91 97688 14064
• Address: Ali Sparkles, Navi Mumbai
• Hours: Always ready to assist

How to raise a complaint

Email or write to the Grievance Officer with:

• your name and the mobile number used for the order;
• the order number (for example, #1001);
• a description of the problem, with photos or videos if relevant.

What happens next

• We will acknowledge your complaint within 48 hours and give you a reference.
• We will resolve it within one month of receiving it, and keep you updated.

If you are not satisfied

• Call the National Consumer Helpline on 1915 or 1800-11-4000, or register a complaint at consumerhelpline.gov.in.
• File a complaint before the District, State or National Consumer Disputes Redressal Commission, including online through the government’s consumer commission e-filing portal.
• For complaints about your personal data, you may approach the Data Protection Board of India.